Implementation

Project Delivery Process

A proven, structured implementation methodology — from initial discovery through to go-live and beyond. Every deployment is managed by experienced healthcare technology professionals.

8–12 wks

Typical Timeline

6 Phases

Structured Delivery

4+ wks

Hypercare Support

Step by Step

Implementation roadmap

Every NurseForce deployment follows a proven six-phase methodology — ensuring on-time delivery, minimal disruption, and full stakeholder alignment.

Phase 01

Discovery & Scoping

1–2 weeks

Deep-dive into your facility's workforce structure, existing systems, compliance requirements, and operational pain points.

Stakeholder interviews and requirements gathering
Current-state workflow mapping
Integration scope confirmation (Chris21, Azure AD, APIs)
Data migration assessment and source audit
Risk and dependency identification

Phase 02

Configuration & Build

2–3 weeks

Platform configured to match your organisational structure, role types, wards, facilities, escalation rules, and compliance frameworks.

Organisational hierarchy and site setup
Role and credential configuration (RN, EN, Midwife, PSA, etc.)
Escalation workflow design and implementation
Dashboard and reporting customisation
NDIS / aged care compliance module activation

Phase 03

Integration & Data Migration

2–3 weeks

Seamless connection to your existing systems and secure migration of workforce data with full validation and parallel-run testing.

Chris21 payroll integration via secure API/file exchange
Azure AD SSO and RBAC configuration
HL7 / Web API connectivity for health systems
Staff data extraction, mapping, and cleansing
Parallel-run validation with source systems

Phase 04

Testing & Validation

1–2 weeks

Rigorous end-to-end testing across all modules — functional, integration, compliance, and user acceptance — before any live deployment.

Functional testing of all platform modules
Integration testing (payroll, SSO, APIs)
Compliance scenario testing (credential expiry, escalation triggers)
User acceptance testing (UAT) with super-users
Performance and load testing

Phase 05

Training & Change Management

1–2 weeks

Blended training program designed for clinical environments — building confidence and capability across every user group before go-live.

Super-user train-the-trainer sessions
End-user role-based training (ward, admin, executive)
Mobile app onboarding for clinical staff
Quick-reference guides and video walkthroughs
Change management communications

Phase 06

Go-Live & Hypercare

4+ weeks

Supported go-live with on-site presence and dedicated hypercare period — ensuring a smooth transition with rapid issue resolution.

Phased go-live (ward-by-ward or site-by-site)
On-site support during initial rollout
Real-time monitoring and proactive issue detection
Daily stand-ups with project team
Performance review and optimisation

Our Approach

Delivery principles

🏥

Healthcare-First

Every decision is made through the lens of clinical operations — not generic IT methodology.

🤝

Collaborative

Your clinical and operational leaders are embedded in the project team from day one.

🔒

Zero Disruption

Phased rollouts and parallel-run testing ensure patient care is never compromised.

📈

Continuous Improvement

Post go-live reviews, regular check-ins, and platform enhancements driven by your feedback.

Ready to start your implementation?

Book a scoping workshop and we'll map out a tailored delivery plan for your facility.

Request a Scoping Workshop